Privacy Policy

Last Updated: April 4, 2025
Back to Home

Table of Contents

01

Introduction

Travada Technologies Ltd. ("Travada," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services (collectively, the "Services").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

02

Information We Collect

Personal Information

We may collect personal information that you provide to us when you register for an account, make a booking, contact our customer support, or otherwise interact with our Services, including:

  • Contact information (such as name, email address, phone number)
  • Account credentials (such as username and password)
  • Profile information (such as profile picture and preferences)
  • Payment information (such as mobile money account details)
  • Booking information (such as travel dates, destinations, and preferences)
  • Communication information (such as customer support inquiries and feedback)

Automatically Collected Information

When you use our Services, we may automatically collect certain information about your device and usage, including:

  • Device information (such as device type, operating system, and browser type)
  • Usage information (such as how you use our Services, pages visited, and features used)
  • Location information (such as IP address and GPS location, if you enable location services)
  • Log data (such as access times, hardware and software information)
03

How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our Services
  • Process and manage your bookings
  • Communicate with you about your account, bookings, and our Services
  • Respond to your inquiries and provide customer support
  • Send you technical notices, updates, security alerts, and administrative messages
  • Personalize your experience and provide content and features that match your profile and interests
  • Monitor and analyze trends, usage, and activities in connection with our Services
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Protect the rights, property, and safety of Travada, our users, and others
  • Comply with legal obligations and enforce our terms and policies
04

Information Sharing and Disclosure

We may share your information in the following circumstances:

With Bus Operators

We share necessary booking information with the Bus Operators to facilitate your travel arrangements. This may include your name, contact information, and booking details.

With Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

For Legal Reasons

We may disclose your information if we believe it is necessary to:

  • Comply with applicable laws, regulations, legal processes, or governmental requests
  • Enforce our Terms of Service and other agreements
  • Protect the rights, property, and safety of Travada, our users, or others
  • Detect, prevent, or address fraud, security, or technical issues

Business Transfers

If Travada is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

05

Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your account is protected by a password. To maintain the security of your account, we recommend that you:

  • Choose a strong password
  • Keep your password confidential
  • Avoid using the same password for multiple accounts
  • Sign out of your account after using shared computers
  • Notify us immediately if you suspect any unauthorized access to your account
06

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you
  • Whether there is a legal obligation to which we are subject
  • Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

When we no longer need to use your personal information, we will either delete it or anonymize it so that it can no longer be associated with you.

07

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: You may request access to the personal information we hold about you.
  • Correction: You may request that we correct inaccurate or incomplete personal information.
  • Deletion: You may request that we delete your personal information in certain circumstances.
  • Restriction: You may request that we restrict the processing of your personal information in certain circumstances.
  • Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
  • Objection: You may object to our processing of your personal information in certain circumstances.
  • Withdrawal of Consent: If we process your personal information based on your consent, you may withdraw your consent at any time.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. Please note that these rights may be limited in some circumstances by local law requirements.

08

Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

09

International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

Specifically, our servers are located in [Server Locations], and our service providers and partners operate around the world. This means that when we collect your personal information, we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.

10

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

We use cookies for various purposes, including to:

  • Understand and save user preferences for future visits
  • Keep track of advertisements
  • Compile aggregate data about site traffic and site interactions
  • Enhance the user experience on our Services

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

For more information about cookies and how we use them, please refer to our Cookie Policy.

11

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Travada Technologies Ltd.
Email: support@travada.agency
Phone: +237 676 111 963
Address: City Chemist Roundabout, Cameroon