Refund Policy

This Refund Policy outlines the terms and conditions for cancellations, refunds, and modifications of bookings made through the Travada platform. By using our Services to make a booking, you agree to the terms of this Refund Policy.

We understand that plans can change, and we strive to provide a fair and transparent refund process. However, please note that as an intermediary between passengers and Bus Operators, our refund policies are often subject to the policies of the individual Bus Operators.

This Refund Policy should be read in conjunction with our Terms of Service.

You may cancel a booking made through Travada subject to the following conditions:

Please note that these are general guidelines. Specific Bus Operators may have different cancellation policies, which will be displayed at the time of booking. In case of discrepancies, the Bus Operator's policy will prevail.

Refunds are generally available for cancellations made within the timeframes specified above. However, certain bookings may be non-refundable, including:

• Special promotional fares marked as "Non-refundable"
• Bookings made with reward points or promotional vouchers
• No-shows (failure to board the bus without prior cancellation)

Once a cancellation is approved, the refund process will be initiated as follows:

1. You will receive a confirmation email acknowledging your cancellation request
2. Our team will process the refund according to the applicable refund percentage
3. The refund will be issued to the original payment method used for the booking
4. You will receive a confirmation email once the refund has been processed

Travada charges a service fee for each booking made through our platform. This service fee covers the cost of providing our booking platform, customer support, and related services.

As indicated in the cancellation timeframes table, service fees are generally non-refundable, regardless of when you cancel your booking.

In exceptional circumstances, such as service disruptions caused by Travada, we may refund the service fee at our discretion.

Refunds will be processed to the original payment method used for the booking. The specific refund process varies by payment method:

Each Bus Operator on the Travada platform may have their own specific refund and cancellation policies. These policies will be displayed at the time of booking and will take precedence over Travada's general refund policy.

Bus Operator policies may differ in terms of:

• Cancellation timeframes
• Refund percentages
• Eligibility for partial refunds
• Special conditions for certain routes or services

We recommend reviewing the specific Bus Operator's policy before making a booking.

Instead of canceling a booking, you may have the option to modify certain aspects of your booking, such as:

• Changing the travel date
• Changing the travel time
• Changing the passenger name

Modification options and fees vary by Bus Operator and will be displayed when you attempt to modify your booking. To modify a booking:

1. Log in to your Travada account and navigate to "My Trips"
2. Select the booking you wish to modify
3. Click on the "Modify Booking" button
4. Follow the prompts to make the desired changes

Please note that modifications are subject to availability and may incur additional fees or fare differences.

If you have any questions about our Refund Policy or need assistance with a refund, please contact our customer support team at:

Our customer support team is available 24/7 to assist you with any refund-related inquiries.